Understanding Our Cancellation Policy

Welcome to our blog! Today, we want to take a moment to explain our cancellation policy so that you can have a clear understanding of how it works. We believe in providing our customers with the best possible service, and this includes being transparent about our policies.

All cancellation requests must be addressed in written to contacto@convincedtour.com with the booking number as reference.

When it comes to cancellations, we understand that unexpected situations may arise, and plans can change. That’s why we have designed our cancellation policy to be fair and flexible, while also ensuring that we can continue to provide high-quality services to all our customers.

If you need to cancel your order, we kindly ask that you notify us at least 24 hours in advance. This allows us to make the necessary adjustments and offer the time slot to other customers who may be waiting. We understand that emergencies happen, and we will do our best to accommodate such situations on a case-by-case basis.

However, please note that for last-minute cancellations or cancellations without sufficient notice, there may be a cancellation fee. This fee helps us cover the costs associated with the preparation and scheduling of your order. We hope you understand that this is necessary for us to continue delivering exceptional service to all our customers

In case of ground transportation reservations:

Free cancellations only when requested more than 4 hours before the time and date of service according to the voucher itinerary info.

Make sure you contact us if you need to cancel or no refunds will be granted.

Please note that in case of *NO SHOW you cannot claim the refund of the money.

*NO SHOW means that after a confirmed booking you never show up to your pick up at the Hotel on the date or time listed on the reservation you made.

We value your business and strive to provide the utmost satisfaction. If you have any questions or concerns regarding our cancellation policy, please don’t hesitate to reach out to our customer support team. They are available 24/7 and will be more than happy to assist you.